Redressal of Complaints

In case any of our customers is having any complaint about Banking Services of The Panchkula Central Cooperative Bank Ltd , s/he is requested to approach concern Branch Manager to resolve the matter at first place.

Online Complaint Link 

Branch – Level 1

As customers normally deal with the branches, it is likely that the complaints are lodged at the branch office. The Branch Manager will thus be responsible for attending to complaints/grievances in respect of customer service at the branch level. He will be responsible for ensuring the satisfactory closure of all complaints received at the branches.

Customer Grievance Cell – Level 2

The Customer Grievance Cell at the Head Office will be overseen by the Assistant Manager who will act as a Nodal Officer. The name and contact details of the Nodal Officer will be displayed on Branch Notice Boards. Customers are advised to approach the Branch Head for any grievances/complaints in writing. If the complaints are not resolved at the branch level, the customer may approach the Customer Grievance Cell at the Head Office of the Bank at “Bays No. 39-40, Sector 2, Panchkula.

Grievance Redressal Committee-Level 3

Complainant, if still unsatisfied with the Redressal, can refer the complaint to the Grievance Redressal Committee at the Head Office. Grievance Redressal Committee comprising of CEO, General Manager, Assistant Manager Inspection, Establishment Officer and Nodal Officer of Grievance Redressal Cell. The Committee will be responsible for the implementation of customer service and complaint handling for theentire Bank. Detail of Commitee Member:-